Thank you for shopping with Malanaduspice.com! We strive to provide high-quality Indian spices and related products, and we want to ensure you are satisfied with your purchase. Please take a moment to review our shipping, return, and refund policy below.
1. Shipping Policy
We are committed to delivering your order promptly and securely. Once your order is processed and payment is confirmed, we will ship the items to the shipping address you provide at checkout.
- Order Processing: Orders are typically processed within 2 business days, excluding weekends and holidays. You will receive an email notification once your order has been shipped.
- Shipping Charges: Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
- Delivery Time: Delivery times may vary depending on your location. Orders within India generally take 4 to 14 business days to reach their destination. Delivery times may be longer for remote locations or during peak periods.
- Shipping Carrier: We use reliable shipping carriers such as India Post, Blue Dart, Delhivery etc. to ensure your order reaches you safely.
- Incorrect Address: Please double-check the shipping address before submitting your order. We are not responsible for orders delivered to incorrect addresses provided by customers.
2. Return and Refund Policy
Since we deal with food products (spices and related items), we take the safety, quality, and hygiene of our items very seriously. Therefore, due to the nature of our products, we do not offer returns, exchanges, or refunds.
- No Returns or Exchanges: We do not accept returns or exchanges on any food products once they have been delivered to you. This policy is in place to ensure the hygiene and safety of all food items.
- Damaged or Defective Items: In the unlikely event that your order arrives damaged or if there is an issue with the product (e.g., a manufacturing defect), please contact us within 48 hours of receiving your order. We will assess the situation and, if applicable, offer a replacement for the damaged or defective item.
- How to Report an Issue: If your order arrives damaged or defective, please send an email to [email protected] or WhatsApp:+91 7012058427 with the following details:
- Order number
- Clear photos of the damaged/defective item and packaging
- A brief description of the issue Our team will review the information and provide further instructions on how to proceed.
3. Cancellations
- Order Cancellations: Once your order has been processed and shipped, we are unable to cancel it. However, if you need to cancel your order before shipment, please contact us immediately at [email protected] or WhatsApp:+91 7012058427. We will try to accommodate your request depending on the status of the order.
4. Customer Satisfaction
We value your satisfaction and want you to enjoy the products you’ve ordered. If you have any concerns, questions, or feedback, please feel free to contact us at: [email protected]
